Have questions? We’ve got answers.
FAQs
SHIPPING
Do you offer international shipping?
At this time, Elevita Wellness only ships to addresses within the United States. We do not offer international shipping.
How long does shipping take?
Orders within Canada typically arrive in 3–7 business days. International delivery times may vary based on location and customs.
How much is shipping?
We offer free shipping on orders over $500 CAD. Standard shipping rates apply for smaller orders and will be calculated at checkout.
PAYMENT
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, AMEX), PayPal, and secure checkout options like Apple Pay and Google Pay.
Is it safe to shop on your website?
Yes. Our site uses encrypted, PCI-compliant technology to ensure your payment information is secure.
Order & Retunrs
Can I return a product if I’m not satisfied?
Absolutely. We offer a 30-day return policy on unopened products. Please contact our support team to initiate a return.
What should I do if my order arrives damaged?
If your product arrives damaged or defective, reach out to us at info@elevitawellness.com with your order number and a photo—we’ll make it right.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your delivery in real time.